Shipping Policy

At Magasin de Rosemyn, we strive to ensure a smooth and hassle-free shopping experience for our customers. Please read our shipping policy below to understand our shipping process, delivery times, and insurance costs.

1. Processing Time

All orders are processed within 1-2 business days (Monday to Friday, excluding weekends and holidays). Orders placed after 4:00 PM will be processed the following business day.

2. Shipping Methods and Delivery Times

We offer Standard Shipping and delivery is typically within 4-8 business days. Delivery times are estimates and may vary depending on your location and shipping carrier.

3. Shipping Rates

Shipping rates are calculated at checkout based on the percentage of the total items in your order and the delivery address. You can view the shipping rates before completing your purchase.

4. International Shipping

We will only ship to Canada and currently do not offer international shipping. We aim to offer international shipping in the future.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. You can track your order status directly through the shipping carrier's website.

6. Shipping Address

Please ensure your shipping address is correct before completing your order. We are not responsible for delays or undelivered orders due to incorrect or incomplete addresses. If you notice an error, please contact us immediately at jasmin@magasinderosemyn.ca.

7. Shipping Restrictions

We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted regions. If your order is affected by these restrictions, we will notify you as soon as possible.

8. Shipping Insurance

Shipping insurance, which is included in every purchase you make, is calculated based on the insurable value of your shipment in increments of $100. The insurable value of the shipment is calculated at the time of postage purchase and is reported to the insurer in USD. If the insurable value of the shipment is greater than $100, additional coverage is available for each additional $100 USD (or part thereof) with the cost of insurance as displayed below for Tracked Canadian Services. Insurance is not charged tax.

$0.01 to $100 USD of insurable value = $0.65 CAD 

$100.01 to $200 USD of insurable value = $2.64 CAD

$200.01 to $300 USD of insurable value = $4.63 CAD

$300.01 to $400 USD of insurable value = $6.62 CAD

$400.01 to $500 USD of insurable value = $8.61 CAD

$500.01 to $600 USD of insurable value = $10.60 CAD

$600.01 to $700 USD of insurable value = $12.59 CAD

$700.01 to $800 USD of insurable value = $14.58 CAD

The maximum insurable value is $800 USD. Shipment with retail value exceeding this maximum will only have partial coverage up to the maximum amount. 

WHAT INSURANCE COVERS?

The shipment is insured from the time shipping company receives them and hands off to the carrier until delivery to you. Shipping insurance will provide coverage for any loss or damage to your shipments during this entire time. 

Since delivery estimates are not guaranteed, shipping insurance cannot be used to receive reimbursement for the late delivery of a shipment.

9. Loss of non-delivery

Shipments that are deemed lost in transit are covered by shipping insurance. Shipments that are delayed but still in transit, are generally not considered lost and a claim may be denied. You may be required to provide proof of non-receipt from you when filing a claim for loss e.g. proof that a delivery error occurred.

10. Damage

Shipments damaged during transit are covered by shipping insurance. You may be required to provide pictures of the shipment and its content when filing an insurance claim for damage. Typically, the reimbursement for a damage claim will include only the declared retail value of the shipment contents.

11. When to file a claim

When you go to file an insurance claim,  there is usually a period of time that you will have to wait before you can submit a claim. This is a common practice in the shipping industry especially for loss claims. As delivery times are estimates and are not guaranteed, most carriers or insurance providers will have a waiting period before a claim can be submitted. Shipments that are delayed but still in transit, are generally not considered lost and a claim for loss may be denied. The waiting period ensures that the shipment is not experiencing a prolonged delay. 

Waiting period for shipping insurance:

Claims for damage = immediately

Claims for loss = 15 days from the ship date

Important! All claims must be submitted within 90 days of the postage purchase date. The Insured will have one (1) year from the date postage was purchased to provide any required and/or additional documentation which has been requested of the Insured to substantiate said claim. In the case that required and/or additional documentation which has been requested goes ninety (90) days with no document submission will result in denial of the claim. Claim can be reopened upon submission of requested documents if documents are submitted within one (1) year from the date postage was purchased. Failure to provide the required and/or additional documentation within one (1) year from the postage purchase date will result in the denial of the claim. 

By shopping with us, you agree to the terms outlined in this shipping policy. Thank you for choosing Magasin de Rosemyn!